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Hey Phanteks members,
We are having a special promotion on PhanteksUSA.com until the end of October on our first Dual System case, the Mini XL and first power supply, the 1000 watt Revolt X.
We...

We will be listing the riser cables on PhanteksUSA today.

@wolfy
Since you are international you would need to send an email to rma@phanteks.com

@ntn6371
The reason for the screws on the top panel is that we found some users would try to pick up the case from the top panel and while some would be successful, other would have the top panel...

Welcome @wyowalleye,
Unfortunately the Primo does not have the ability to change the LED colors. The Enthoo Luxe is the case that has the LED controller that allows you to select 1 of 10 different...

You need to connect the 4-pin PWM cable to your motherboard. That is how the hub knows how to regulate the speed of the fans. The SATA connection will prevent your motherboard from overloading.

1. Yes you would have the bottom of the Y connected to your motherboard. One leg would go to your CPU fan and the other leg would go to the PWM hub. You would attach it to the 4-pin "motherboard...

Ricardo,
You have several options.
1. You can get a 4-pin splitter to split the motherboard header
2. You can connect your CPU fan to the PWM hub.
3. You can connect the PWM hub to a different...

I have not received any email from Asia. PM me your email address and I will send you an email. Or you can email me directly at brian@phanteks.com

Abomablenoman,
Send an email to support@phanteksusa.com to purchase a replacement cable.

Brian

Keyplayermusic,
Most users would have both fans pushing air through the cooler. So you would have to turn the front fan around and place the second fan in the middle. The arrows should all be facing...

Send an email directly to support@phanteksusa.com and I will forward the request to the correct person.

Andreas,
Yes C is for zip ties.
B is for the side radiator bracket that came in the box.
I saw your contact us email and I have forwarded it to our international support team. If you do not get a...

Andreas,
1. The production scrap on the standoff is actually an alignment standoff to position your motherboard correctly.
2. The holes you have circled should be threaded. How were the HDD cages...

Have you sent an email to support@phanteksusa.com ?

Yes that is correct

Its a SATA connector. Just plug it into a SATA connector on the PSU.

If you had the 4-pin connector plugged into sysfan2 and the hub did not work then the hub is defective and you need a replacement. Send a request to support@phanteksusa.com and they can lead you...

Here is where you need to have the cables connected.
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The SATA is the SATA connector. It is connected to the PSU optionally. The 4-pin is on the opposite side of the PWM hub. This is required to be plugged into the motherboard.

The 4-pin cable is what tells the PWM to turn the fans on and at what rate.

There is a 4-pin cable that goes from the PWM hub to the motherboard. That is the cable required to power the fans.
The LEDs are powered from a SATA connector. Not the SATA connector that is...

@P00P34
I think the cable you are referring to is the RGB LED connector. This is for connecting an internal LED light strips and is to be used as in output not an input.
The fan hub only requires...

@P00P34
There are 2 SATA connectors on the Enthoo Luxe. One has a short cable and is connected to the PWM hub, the other is what powers the LED strips. You need to have this SATA connector plugged...

This is the correct place for submitting suggestions.