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Thread: Enthoo primo front tan cover clip replacements needed in the UK.

  1. #1

    Enthoo primo front tan cover clip replacements needed in the UK.

    Hi all,
    First post on here and this is 3rd way I have tried to get in touch with customer support.
    Let's hope this way will work????

    O.K.
    Enthoo primo with the normal fan cover clips failed, even after being super careful with them knowing they are a weak spot.
    Is there an uprated or modified version of these out there yet and if so I will be needing some if at all possible.
    Looking forward to a response.
    Many thanks.
    Jason.

    P.S. that's Fan clips, not clips for my Tan. DOH!
    Last edited by jaysback; 07-23-2014 at 05:24 AM.

  2. #2
    Super Moderator
    Join Date
    May 2013
    Location
    United Kingdom
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    Fan clips of the push-to-release latches that hold front panel on?
    =i7 980X @ 3.55GHz =PH-TC14PE w/2x TY-147A fans =Crucial Ballistix 3x4GB =GA-X58A-UD5 =ENGTX580 DirectCU II =e quiet! Straight Power E10 500W =Enthoo Evolv w/2x PH-F140XP case intake fans;

  3. #3
    Oh yes, the dreaded push to release clips.

  4. #4
    Super Moderator
    Join Date
    May 2013
    Location
    United Kingdom
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    Key word in push to release is PUSH, not PULL. Pull and they break.

    You are having problems reaching customer support? Have you emailed their customer support address?
    http://phanteks.com/support.html

    Filled out and submitted the form?
    http://phanteks.com/requestform.html

    Tried a live chat or message?
    https://chatserver5.comm100.com/Chat...ype=1&byHref=1

    Reason I ask is I've always had good customer support.
    =i7 980X @ 3.55GHz =PH-TC14PE w/2x TY-147A fans =Crucial Ballistix 3x4GB =GA-X58A-UD5 =ENGTX580 DirectCU II =e quiet! Straight Power E10 500W =Enthoo Evolv w/2x PH-F140XP case intake fans;

  5. #5
    Junior Member
    Join Date
    Jul 2014
    Location
    Cornwall, UK
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    2
    I too have the same problem and I have tried to contact support without success

  6. #6
    Super Moderator
    Join Date
    May 2013
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    United Kingdom
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    Quote Originally Posted by Nuke View Post
    I too have the same problem and I have tried to contact support without success
    Where are you located? What is your problem?
    =i7 980X @ 3.55GHz =PH-TC14PE w/2x TY-147A fans =Crucial Ballistix 3x4GB =GA-X58A-UD5 =ENGTX580 DirectCU II =e quiet! Straight Power E10 500W =Enthoo Evolv w/2x PH-F140XP case intake fans;

  7. #7
    Junior Member
    Join Date
    Jul 2014
    Location
    Cornwall, UK
    Posts
    2
    I am located in the UK and the problem I have is that the front fan cover push to release catches were broken from day one, however I have not had any joy contacting Phanteks wvia the ticket system and the online chat is offline but I did leave a message.

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