Privacy Policy

This Cookie Policy was last updated on May 6, 2025

Privacy Notice

The Privacy Notice for Phanteks Group (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use or interact with any of our services (collectively referred to as the “Services”), such as when you:

• Visit our websites;
• Purchase or register one of our products, such as PC cases, cooling systems, power supplies, or accessories;
• Contact our customer support team;
• Subscribe to our newsletter or participate in promotions;
• Engage with us on social media or through other communication channels.

Questions or concerns?
Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, feel free to contact us at support@phanteksusa.com. We’re here to help.

This summary provides key points from our Privacy Policy. You can find more details about any of these topics by clicking the links following each key point or by reviewing the table of contents below.

What personal information do we process?
When you visit, use, or navigate our Services, we may collect personal information depending on how you interact with us and the Services, the choices you make, and the features you use. This may include contact information, device and usage data, and more. Learn more in the section on data we collect.

Do we process any sensitive personal information?
Some information may be classified as “special” or “sensitive” in certain jurisdictions, such as information revealing racial or ethnic origin, sexual orientation, or religious beliefs. We only process this information with your explicit consent or when permitted by law. Learn more in the section on data we collect.

Do we collect information from third parties?
We do not collect personal information from third-party sources.

How do we process your information?
We use your information to provide, improve, and administer our Services; to communicate with you; for security and fraud prevention; and to comply with legal obligations. We may also use your information for other purposes with your consent. Learn more in the processing section.

When and with whom do we share your personal information?
We may share information with service providers, partners, or authorities when necessary and lawful. We disclose only what’s needed and under binding agreements. Learn more in the sharing section.

How do we keep your information safe?
We implement technical and organizational measures to protect your personal data. However, no electronic system can be guaranteed to be 100% secure, and we cannot ensure or warrant the absolute security of any information you transmit to us. Learn more in the security section.

What are your rights?
Depending on where you are located, you may have rights under applicable laws such as GDPR or CCPA. These may include the right to access, correct, delete, or object to processing of your personal data. Learn more in the privacy rights section.

How do you exercise your rights?
To exercise your rights, you may contact us at support@phanteks.com. We will respond to requests in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect?
You can review the full Privacy Policy by reading the sections below or contacting us directly.

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. WHAT ARE YOUR PRIVACY RIGHTS?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. DO WE MAKE UPDATES TO THIS NOTICE?
10. WHAT ARE YOUR DATA PROTECTION RIGHTS?
11. INTERNATIONAL USERS AND REGION-SPECIFIC PRIVACY RIGHTS
12. HOW TO CONTACT US
13. GOOGLE API DISCLOSURE

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You.

The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the features you use. It may include:

• email addresses
• contact preferences
• mailing addresses
• contact or authentication data

Sensitive Information.

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• genetic data

All personal information that you provide must be true, complete, and accurate, and you must notify us of any changes to such information.

Automatically Collected Information.

We automatically collect certain information when you visit or use our Services. This may include:

• IP address
• Browser type and device information
• Pages visited, usage patterns, and interaction logs
• Cookies and similar tracking technologies

We process your information for various purposes, including:

• Providing and operating our Services
• Improving and optimizing performance
• Communicating with you
• Marketing (only with your consent where required)
• Complying with applicable laws and regulations

We share your information only when necessary, including:

• With service providers (e.g., payment processors, hosting, analytics)
• To comply with legal obligations or court orders
• To protect our rights, safety, or property
• With your explicit consent for marketing or partnerships

Yes, we use cookies and similar technologies to enhance user experience, analyze site usage, and deliver relevant advertisements.

You can manage your cookie preferences through our [cookie settings page] or adjust your browser settings accordingly.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, we securely delete or anonymize the information.

We implement appropriate technical and organizational safeguards to protect your data, including encryption, firewalls, and secure storage. However, no system can guarantee 100% security.

Depending on your location, you may have the right to:

• Access the data we hold about you
• Request corrections or deletions
• Withdraw previously given consent
• Object to or restrict certain processing activities

To exercise your rights, email us at support@phanteksusa.com.

We do not knowingly collect or solicit data from individuals under the age of 13. If we discover we have collected such data, we will delete it promptly.

Yes. We may update this Privacy Policy periodically. Changes will be posted with a revised “Effective Date” above. Continued use of our Services indicates acceptance of the updated terms.

You may have the right under applicable data protection laws (e.g., GDPR, CCPA) to:

• Request data portability
• Limit or object to processing
• File a complaint with a supervisory authority

We will respond to valid requests in accordance with applicable data protection laws.

Phanteks Group operates globally, with administrative functions based in Asia and international operations managed from the Netherlands. Our websites and services are hosted by third-party providers such as GoDaddy, which may store and process personal data in the United States or other jurisdictions outside your home country.

As a result, your personal information may be transferred to, accessed from, or processed in countries that may not provide the same level of data protection as your jurisdiction. Where required, we implement appropriate safeguards in accordance with applicable laws, such as Standard Contractual Clauses approved by relevant regulatory authorities.

Depending on your location, you may have specific rights under local data protection laws:

If you are located in the EEA, UK, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):

• Access to your personal data.
• Correction or deletion of your data.
• Restriction or objection to processing.
• Data portability.
• Withdrawal of consent at any time.
• The right to lodge a complaint with a supervisory authority.

We process your personal data based on:

• Your consent;
• The necessity to fulfill a contract with you;
• Legal obligations;
• Our legitimate interests, provided these are not overridden by your rights and freedoms.

When we transfer your data outside of the EEA, including to regions in Asia or the United States, we use appropriate legal safeguards such as Standard Contractual Clauses to ensure your data is protected.

If you are a resident of California, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal data we collect and how we use it.
• The right to request deletion of your personal data.
• The right to opt out of the sale or sharing of personal data.
• The right to non-discrimination for exercising your rights.

To exercise these rights, please contact us at support@phanteksusa.com or use our online contact form. We may need to verify your identity before processing certain requests.

We do not sell your personal information. However, we may share certain data with third parties for analytics and advertising purposes, which may be considered “sharing” under California law.

If you have questions or concerns about this Privacy Policy, contact us at:

Phanteks Group
support@phanteksusa.com
www.phanteks.com

Our use of Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. We do not use data obtained through these APIs for purposes not authorized by users.